Managed Hosting Solutions
What We Do
CRESH.NET specializes in application hosting. Application hosting takes advantage of the internet for the delivery of certain software applications. Acting as your Application Service Provider, CRESH.NET installs and maintains your applications at our professionally managed data center.
In contrast to the traditional client-server model, the application hosting model lets you use eBusiness applications without incurring the expense of a complex computing infrastructure.
At CRESH.NET, our professional IT staff install, maintain, and upgrade the current versions of the software you will need. All you need is a web browser and nothing else. In this way, you can access our products from your home or remote locations.
CRESH.NET works with the Customer to develop a hosting service that will meet their needs and expectations. CRESH.NET is capable of deploying a service offering that includes virtually any combination of hosting options, including:
- CRESH.NET hosted and managed applications
- Remotely managed systems, maintained at Customer site
- On site systems management at Customer site
- Hybrid managed system
Our goal is to work with the Customer to fully understand what is desired and needed and then develop an offering that meets those expectations. The hosting philosophy of CRESH.NET is not a cookie cutter service approach instead CRESH.NET works with each Customer to understand their hosting needs and in turn develops a tailored SLA hosting offering for them.
What We Offer
CRESH.NET Data Center
All hosted production software applications reside at the Sioux Falls, SD, data center. Additionally, CRESH.NET operates a research and development facility at this site which houses our PeopleSoft research and development environments. CRESH.NET uses additional offices in Madison, SD, to perform non-production work, system and service testing, and other IT development work.
Business Continuity and Disaster Recovery Plan
It is generally recognized that Business Continuity and Disaster Recovery Planning are vital activities for companies relying on ES for mission critical business operations. It is the policy of CRESH.NET to work with each Customer to develop a sound Business Continuity and Disaster Recovery Plan that will identify and address the specific needs of that organization. Once a Business Continuity and Disaster Recovery plan is developed CRESH.NET works with the Customer to implement, test, and modify processes until the Customer is fully satisfied with the plan.
CRESH.NET Service and Maintenance Procedures
CRESH.NET works with the Customer to develop a mutually acceptable schedule for routine maintenance to its PeopleSoft systems. Any patches or fixes related to system performance or to a mission critical process will be given the highest priority by CRESH. Following best practices for patch management and to ensure environment stability and maximized uptime, a stable application is not patched or updated unless a technical issue arises or a functional update is required. When needed, patches and tax updates will be scheduled for testing based upon a mutually agreed upon service schedule. CRESH.NET would expect these patches to be run in a test mode for at least two weeks, followed by moving them to the production systems. CRESH.NET works with the Customer's key functional contacts to work on system testing as well as patches and system updates.
Data and Information Assurance Security
Data and Information Assurance Security are paramount considerations at CRESH. To address these needs, CRESH.NET utilizes multiple levels and categories of security measures that collectively provide a customer a thorough and robust security program.
CRESH.NET works with the Customer to design a Data and Information Assurance Security plan to meet their security requirements using a variety of tools, including firewalls, Virtual Private Network and LAN, Secure Socket Layer, Intrusion Detection Systems, Intrusion Prevention Systems, and a Customer end user security audit. Database Services Backup and Recovery Procedures
CRESH.NET works with the Customer to assure their database remains stable, reliable, and available for use by the Customer's users. CRESH.NET works with the Customer to perform daily, weekly, monthly, and annual backups of their databases. Backups may include both virtual and physical backups. All backups will be stored offsite with a monthly DVD copy forwarded to a key contact with the Customer. CRESH.NET will provide 24-hour restoration to the last known backup. System backups will be performed nightly or at a time arranged with the Customer.
CRESH.NET will perform a full system image of the certified systems for the Customer. Additional system images will be performed after major patches, upgrades, or at the request of Customer. All system images will be stored on tape and stored at a secure offsite facility.
Application Support
CRESH.NET works with the Customer to provide ongoing system and Application Support, beginning after initial software installation and continuing beyond go live. CRESH.NET works with the Customer to assure the Application Server(s), processes, reporting tools, and services remain stable. Working directly with key Customer contacts, CRESH.NET will resolve all technical, functional, production, reporting, and end user issues. Historically, such issues have included such items as locked processes, REN server problems, report malfunctions, system connectivity issues, Terminal Server connections, and loss of web services.
CRESH.NET works with the Customer to isolate and resolve any system problems. This is followed up with a post incident analysis of the cause. Finally, system and process modifications are made to avoid future problems.
Help Desk Service Plan
CRESH.NET understands that with any complex technical environment things can go amiss, therefore CRESH.NET works with each Customer to provide a Help Desk Service Plan that meets their specific service needs. The goal of a customer focused Help Desk Service Plan is to offer defined procedures and support systems that provide multiple users the specific support they need, based upon their system role.
CRESH.NET Service Setup Timeline Estimate
Once CRESH.NET is selected to serve as the hosting solution for the Customer, CRESH.NET will immediately begin working with Customer and their implementation partner(s) on hosting services. As CRESH.NET serves as a worldwide PeopleSoft hosting organization, it is always prepared to begin delivering services within virtually any timeline desired by the Customer, up to and including 'same day' services for certain market segment customers along with sandbox access to our fully functioning HR and FIN sandboxes.
CRESH.NET understands that except in special situations Customers' timelines generally extend out several months for implementation; however CRESH.NET is ready to begin working with the Customer's implementation partner(s) at their earliest convenience to begin delivering implementation hosting services.
What Makes Us Different
CRESH.NET Commitment to Customer Requirements
In considering CRESH.NET, please remember, CRESH.NET specializes in two markets, Public Sector and Higher Education. In defining these two markets, CRESH.NET has developed certain understandings and appreciations for the needs of these Customers.
CRESH.NET works with each Customer to understand what they need, want, feel comfortable handling, and maybe even don't understand. CRESH.NET treats each Customer as a unique case, applying preconfigured services where feasible and developing custom offerings where required.
Our service philosophy is to work with each Customer to find their pain points and then resolve them.
To learn more about our services and focus we invite all new Customers to perform a site visit with a client or have a conference call to learn firsthand the way we do business and how we service their needs.
Customer Resource Requirements
All hosting relationships require each organization to be flexible and willing to work with each other in developing and delivering a positive end user and management experience. Based upon historical experience, CRESH.NET believes the best experiences evolve from a team approach to deploying and delivering hosting services.
CRESH.NET would expect that the Customer would provide the appropriate human capital to assist CRESH.NET in deploying tax updates and other Customer end user facing processes. CRESH.NET will provide all technical resources for the project, but as the system supports the specific needs of the Customer, key functional assistance and support by customer is essential. CRESH.NET does not expect the Customer to provide dedicated FTE to the project, rather key contacts, conversant with the system and customer's HR requirements are essential to a positive end user experience. Additionally, a key contact within the Customer's management team is requested. This person will have the ability to interface with both groups and make key decisions about services and project direction.
How to Request Our Services
CRESH.NET is devoted, above all, to the service. Our devoted and focused employees get no greater pleasure then helping you do more with us. If you would like to contact us to request our services or simply to learn more about us, please use our Contact page to learn how. You can not only request our services, but you have a direct line to CRESH.NET where we will answer any and all of your questions.
